Question 1

Can I self-exclude from all online pokies sites in New Zealand at once?

Accepted Answer

Currently, there is no single centralized self-exclusion program that covers all online pokies NZ sites simultaneously. However, you can use third-party software like Gamban, which blocks access to thousands of gambling websites across all your devices. Additionally, you can manually request self-exclusion from each casino where you hold an account. National gambling support organizations like the Problem Gambling Foundation can assist you in navigating this process efficiently. Future gambling law reforms in New Zealand may introduce a more unified online exclusion system.

Question 2

How long does it take for self-exclusion to take effect?

Accepted Answer

Most reputable online casinos activate self-exclusion within 24 hours of a confirmed request, and many do so immediately upon confirmation. During the processing window, some platforms may restrict your ability to make deposits or place bets as an interim measure. If you need immediate support and cannot wait, contact the Gambling Helpline at 0800 654 655 for immediate guidance and intervention strategies while you wait for formal exclusion to take effect.

Question 3

What happens to my money if I self-exclude from an online casino?

Accepted Answer

When you self-exclude from a reputable online casino, any remaining balance in your account should be returned to you via your verified payment method. The timeframe for this varies by platform, typically ranging from 1–5 business days. If you have pending bonuses, these are usually forfeited as per the casino's terms and conditions. It's advisable to review the casino's self-exclusion policy or speak with customer support before initiating the process if you have a significant balance in your account.

Question 4

Can a casino refuse my self-exclusion request?

Accepted Answer

No reputable, properly licensed casino should refuse a self-exclusion request. Licensed operators — particularly those holding MGA or UKGC licenses — are legally and contractually obligated to process self-exclusion requests promptly. If a casino refuses or significantly delays your request without good reason, this is a major red flag and you should escalate the issue by contacting the casino's licensing authority directly. This type of behavior may also be worth reporting to the Problem Gambling Foundation of New Zealand for their records.

Question 5

Will self-excluding from one online pokies site affect my accounts at other casinos?

Accepted Answer

No, self-exclusion from one online pokies platform applies only to that specific platform unless the casino operates multiple brands under a shared exclusion policy. If you want to exclude yourself from multiple sites, you'll need to contact each one individually or use a device-level blocking tool like Gamban. Some casino groups share exclusion systems across all their brands — it's worth checking whether the casino you're excluding from has affiliated sites and whether the exclusion extends to those as well.

Question 6

Is there a way to reverse a self-exclusion if I change my mind?

Accepted Answer

For temporary self-exclusions, most casinos allow reinstatement after the exclusion period has ended, often after a mandatory reflection period (typically 24–72 hours after the exclusion expires) to prevent impulsive reactivation. For permanent self-exclusions, reversal is typically not possible — this is intentional, as it provides a stronger protective barrier. If you've set up device-level blocking through Gamban, removing it also involves a deliberate process with a waiting period. If you're considering reversing a self-exclusion, speaking with a gambling counselor first is strongly recommended.

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